Lost your phone, or no access to your authenticator app anymore? Then you can't log in with two-factor authentication (2FA). We can turn it off for you. But first, we need to be sure that the account is really yours.
How to get 2FA turned off
Step 1: Send an email to support@site.eu. Send it from the email address you use to log in to your Site.eu account. We can't accept a request from any other email address.
Step 2: Add a screenshot of your last payment to Site.eu. We need to see all of this on it:
- the payment amount
- the payment method
- the payment reference
- the payment date
You'll usually find these details in your banking app or in the payment confirmation email.
Step 3: We check your details and turn off 2FA. We let you know by email. Then you can log in with only your password.
After you log in
Turn two-factor authentication back on right away, so your account stays well protected. Read how two-factor authentication works.
