wobbio website builder billed me for my own domain and took all mycredits

First wobbio decided to bill for to transfer my domain from another hose (11.49e invoice number 222) but it couldn't be transferred as its under 60 days old but I have no way of contacting them to get a refund... And then I was creating a free site and the builder went into wobbio mode and took 250 credits from me for making a menu visisble which was already visible but not in view.. ie the page was not mobile ready!! I have asked for a refund of the credits - ticket 50316 but heard nothing.. I have emailed you 2 days ago about these things but heard nothing... hence this rant!!!