Can't Access Your Webmail Anymore? Here's What to Do

Suddenly can't get into your webmail? Don't panic. This happens more often than you think.

There are two main scenarios here. Let's figure out which one applies to you.

Scenario 1: You Can't Even See the Login Screen

If you can't see the webmail login page at https://mail.site.eu, your IP address has been blocked.

Why does this happen?

Your IP gets blocked after too many failed login attempts. This usually happens because:

• You're using an incorrect password
• You cancelled domain names but forgot to remove them from your devices
• You transferred a domain to us but your devices still use old passwords

The fix is simple:

1. Visit whatismyip.com
2. Copy your IP address
3. Send it to us via chat or email

We'll unblock you right away. Plus, we'll tell you exactly why you were blocked in the first place.

Scenario 2: You Can See the Login Screen

Good news? Your IP isn't blocked.

If you can see the webmail login interface but still can't access your email, follow our detailed troubleshooting guide: Can't Access Your Email Address? Follow This Guide

This guide walks you through common email access issues step by step.

Quick Recap

Remember:

• Can't see login page? Your IP is blocked. Send us your IP address.
• Can see login page? Follow our email troubleshooting guide.

Either way, we're here to help you get back into your webmail quickly. Need help with email setup?